Hi, my name is Heather, and after studying telecommunications in an independent research project in college, I have always maintained an interest in that niche. I am particularly interested in the changes that have occurred in the industry over the last few years. For example, I love that businesses can outsource their calls to international call centres, and I also love the challenge of setting up call centres in Australia. If you want to read about the best equipment and phone services for call centres, you have come to the right place. Please explore this blog and enjoy reading. Whether you want to improve your own call centre or figure out how to outsource to another one, I hope to have the ideas and tips you need.